FAQs - Consignment Sales

1 What kind of pieces do you accept?

We can take all types of wearables, including clothes, jewelry, sunglasses, bags, shoes, belts, wallets, shawls, etc in LIKE-NEW condition. Our minimum pickup size is not less than 5 pieces, and there is no maximum - the more the better! We can take low budget, high-budget and unbranded pieces for women, men and children.

We cannot take pieces that are torn, faded, stained, have threadballs, or otherwise show any size of wear or manufacturing defects. We cannot take undergarments, decor, toys, books, and any other item that is not a fashion wearable. Please inspect your items closely before sending them to us! The minimum original MRP of each piece must be above Rs.300. Sending us unsellable items can reduce your payout as shipping costs increase accordingly, and can take an environmental toll because of the extra packaging and shipping weight involved in transporting!

2 How do I send you my pieces?

You can send your pieces to 03/604 Niranjan, 99 Marine Drive, Mumbai 400002, Maharashtra, India (#9137713748, hello@dolcevee.com), and seal and clearly label your name, phone number and email ID on all packages (please do this only after filling the Consignment Agreement at www.bit.ly/DolceVeeConsign).

Or, we can arrange pickup from you. If you are in Mumbai we can arrange local scooter pickup. If you are outside Mumbai we can arrange courier pickup AS LONG AS YOU ARE ABLE TO PRINT THE SHIPPING LABELS THAT WE EMAIL TO YOU WITHIN A DAY. If you cannot print the shipping labels, we cannot book a prepaid pickup - many local stationery shops and cuber cafes have printing facilities! The shipping cost will be deducted from your payout, but you won't have to pay anything upfront.

If you don't have packaging material, we can send this to you (nominal materials cost apply, you don't need to pay upfront). Otherwise, you can use any carton/polybag, including one you may have received with another shopping order. But do make sure your items are tightly packed with no extra space in the package - the smaller the package, the higher your payout because of shipping costs!

3 How is pricing decided?

We set prices based on close study of the market with our fine-tuned algorithm, working to get you the highest viable price that buyers are willing to pay, while also working to sell your pieces in a competitive market by not being overpriced. The form at www.bit.ly/DolceVeeConsign will show you our most updated pricing table. If any piece has an original MRP of over Rs 10,000, you can email us to get a thrift sale price estimate before sending it to us.

4 How much money will I receive and how will I know when my pieces are sold?

Our modular calculation ensures the highest possible payout for you! For all sales that occur, 70% of the proceeds net of GST, to-and-fro shipping costs and specialty servicing required, if any, will be transferred to your bank account by the 20th date of each month for all items sold two calendar months prior, to allow time for processing and returns.The rest helps cover overheads and logistics including photography, website uploads and management, online server hosting, online payment gateway fees, packaging, advertising for the sale of items, warehousing, customer service, shipping and logistics for product returns etc. When the final sale of your pieces is done, we will notify you via email regarding the sale of each individual piece as per this schedule. Please visit www.bit.ly/DolceVeeConsign for an example of how your payout will be calculated.

5 What happens if my consignment pieces don't sell?

We can list your pieces for consignment for up to 6 months. If they don't sell within this time, in case you would like them returned, we will email you a payment link to complete within 7 days for the return courier cost!

6 Can I get my unsold pieces back earlier?

No - because of sales and advertising processes that may have already been initiatied, we cannot return pieces before the 6 month consignment period ends.

7 What happens if any of my pieces are not sellable?

Our trained quality-control team may find issues that you have missed so all the pieces you send may not be sellable in case we find stains, tears, fading, damaged fabric or other issues with your pieces. After your pieces are inspected, in case anything is unsellable, you will be emailed a payment link for the return courier cost to clear within seven days for the pieces to be returned to you if you want them back.

8 Will I have to pay to send the items to you?

No, you don't need to pay anything upfront! Even if we are arranging pickup from you, the courier/transport charge is paid by us in advance. Everything is adjusted from your payout after your pieces sell - so you only get money sent to you, and you don't need to spend directly on anything!

9 What should I do next to sell with Dolce Vee?

Simply fill the form at www.bit.ly/DolceVeeConsign, all details and next steps are listed in this link!


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